Dealing with an Unhappy Client While Keeping Your Cool
The salon industry is all about people pleasing. When your client sits down, you want to focus all of your talent and training into helping them walk away with a look that will keep them coming back. But, what happens when they aren’t happy? Knowing how to deal with unhappy clients can be the difference between success and a very forced, very early, retirement. So don your spa uniform and stay professional to help alleviate problems in your salon.